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This is Shopping guide.
If it is your first time to do shopping with us, we would like advise you to carefully read this guide before shopping.
Store membership is 100% FREE service.
Sign up Now and receive Store Credit. Store Credit can be used for shopping at $1 or more than that.
Once you become registered member, your information will be automatically filled into an order form.
Members can benefit from Store Events and Special promotions.
We would like to make our best to help you enjoy shipping with us.
When any products you like is out of stock, please feel free to contact us to know about the schedule when they become available by email or Q&A.
Order proceduer is as below:
Item List > Detailed Product information > Shipping Information > Select Payment Method > Order Confirm
Only payment by Paypal is accepted.
Beneficiary(Payable to): webmaster@cherishdoll.com
*Please DO NOT send cash through the mail, we will not be responsible for loss.
Expected Delivery Time
After your payment terms have been confirmed, (usually same day with Credit Card order) by our credit department,
the items you ordered are processed and reserved for your order.
Orders generally take 1-2 business days to process depending on the styles being ordered.
When all the items on your order are processed, your order will be filled and shipped.
Because of our huge volume and ease of handling with UPS, FedEx, EMS and DHL we generally utilize the these network.
Delivery will normally take 3 - 7 business days for Express and 14days to 30 days for surface or regular delivery to deliver your package,
either door to door, or door to airport. For most orders, delivery will be made to the actual address given.
Please note that if you do not provide complete and accurate billing information,
your order will be delayed until our shipping department receives the required information.
Product Availability
On most items "Cherish" will ship your product within 24-48 hours.
On product not in stock, average delivery time is about 10 to 14 days.
If we foresee a delay in shipping or possible backorder,
we will contact you by phone or e-mail to make you aware of any delays on your order.
"Cherish", will do everything it can to make your shopping experience a pleasurable one.
Shipping
"Cherish", uses EMS, USPS. DHL, FedEX and or Common Carriers, and or Licensed Truckers to ship your products.
On some heavy items "Cherish" will contact you by phone or e-mail with detailed shipping quote to your area.
Customs duty on International Orders
We are not responsible for customs and duty on international orders. Items must be declared and insured for the full purchase price.
If an item is not insured or declared for the full purchase price, buyer is responsible for any loss or damage during transit.
Returns [Return policy]
If you should need to return an item contact "Cherish" by phone or E-Mail and request a RAN (Returned Authorization Number).
Returned items MUST have the RAN (Returned Authorization Number) written BOLDLY on the box of the returned item.
Return shipping charges are your responsibility. We recommend that you insure the item when shipping.
All items returned must be in new and unused condition. "Cherish" will issue a refund "less shipping and a 25% restocking fee" for orders made in error by the customer within 10 days of date shipped,
or if you order a product and change your mind about the order and wish to cancel the order after the product has been special ordered for you a 25% restock fee still applies plus shipping charges.
Carton must be un-opened and all product accessories, manuals, etc., intact, new and un-used. After this 10 day period, it is at the discretion of "Cherish" to accept any inventory back.
Once a return authorization number has been issued, it is only valid for 15 days after issuance.
After this 15 day period "Cherish" will refuse product.
CLOSEOUTS, CUSTOM ORDERS AND DEMO ITEMS are not returnable. SPECIAL ORDER items that are not regular in stock items are also not returnable.
Merchandise Damaged In Delivery
For your protection, do not sign for merchandise until you have inspected your product for damage.
If the damaged merchandise is received, keep the original carton the product arrived in and take the following steps:
Shipper- U.P.S, FedEx, DHL, EMS, contact quickly your local shipping company office for a damage inspection report.
Request that Shipper. return the merchandise to the return address on the package or carton.
Do not return the product or merchandise yourself as this may slow down or delay your credit or reorder. Shipper. will issue you a Damage Call Tag Number.
After receiving this call tag number contact "Cherish" and we will ask for the Damage Call Tag Number and issue you a Return Authorization Number.
Shipper-Common Carrier, Trucking Company, Etc.., If a Trucking Company or Common Carrier delivers damaged merchandise to you at the address you requested,
have the driver write down the nature of the damage on the Bill of Lading.
Be sure both the driver and you sign this Bill of Lading. If damage to the merchandise is severe you may refuse the delivery.
Be sure that the driver has noted the damage in detail, both of you have signed, and get your customer copy of receipt or Bill of Lading.
Contact "Cherish" for additional instructions.
"Cherish" is not responsible for all Not-inspected damage items at time of delivery.
Defective Merchandise
Defective merchandise can be returned to "Cherish" within 7 days of receipt of receiving the merchandise at the address you specified to us when the order was placed.
Certain merchandise may require manufactures service first before the return is allowed in order to correct the problem.
To return your product or merchandise call "Cherish" right away.
Cancellations
All order cancellations that are successfully submitted and processed before the order is processed and ships out from the warehouse does not subject to 25% restocking fee.
At "Cherish" cancellations are possible for any reason and you will receive a complete refund less a 25% restock fee if returned.
If the product or merchandise has already been processed or shipped, it is your responsibility to cover or pay all shipping and handling charges to you and back to us.
All orders will have a 25% restocking fee if return is requested. All orders placed on-line or by phone will require a 25% restock fee if returned as well as freight paid by consumer back to us.
"Cherish" reserves the right to change the terms and conditions of this Agreement and any membership policies at any time without notice. "Cherish" at its discretion may also cancel an order prior to shipment from a free email account as well as as any other type email account.
"Cherish" also reserves the right to cancel any order for any reason at anytime.
The Store has security measures in place to protect the loss, misuse and alteration of the information that we collect.
We utilize a firewall and use SSL encryption to keep this information secure. We use your Internet protocol address to help identify you and your shopping cart, and to gather broad demographic information.
Our site uses cookies to keep track of the items in your shopping cart so you don't have to re-enter them each time you visit.
For Products information, Phone/Fax orders, Payment, Order Status, and Return & Exchange, please query your inquiries to follwoing contact
Please note that we try to respond to all e-mails within one business day.
If you are expecting an order confirmation and do not hear from us, please send the e-mail again.
- Tel : +82-11-9032-4250
- Email : webmaster@cherishdoll.com
- Address : 454-1 (2F) Seokyo-Dong Mapo-Gu Seoul South Korea (ROK)
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